Information security policy - Anh Đào Mekong Hotel

This Privacy Policy applies to www.anhdaomekonghotel.vn owned and operated by ANH ĐAO MEKONG HOTEL & Restaurant JSC. This Safety and Privacy Policy describes how we collect and use the information (possibly including personal data) you provide on our website: www.anhdaomekonghotel.vn. The policy also describes the options available to you about the use of our personal data and how you can access and update this data.

Data collection

The types of personal information we collect include:

Your full name, email address, phone number and home address;
Guest accommodation information, including check-in and check-out dates, special requests, notes about customizing your services (including room, amenities or other services customization);
Information you provide regarding your marketing preferences or participation in surveys, contests or promotions;

You can always choose the personal data (if any) you want to provide us. However, if you choose not to provide certain details, some of your dealings with us may be affected.

Purpose of handling

We use personal data for the following purposes: A. Reservations: We use personal data to complete and manage a form reservation on your website. B. Customer service: We use personal data to provide customer service. C. Guest reviews: We may use your personal data to invite you to write post-review reviews via our website comments. This can help other travelers choose the accommodation that best suits them. D. Marketing activities: We also use your data for marketing activities as permitted by law. In the event that we use your personal data for direct marketing purposes, such as commercial newsletters and marketing communications for new products and services or other suggestions we give As you may be interested, we will attach a unsubscribe link that you can use if you do not want us to send messages in the future. E. Other contact cases: There may be situations where we contact via email, post, phone or text you, depending on the contact data you share with us. This could be for a number of reasons as follows:

a. We may need to respond and process requests you have made. b. If you have not completed your online reservation, we may remind you by email to continue your reservation. We believe this extra service is helpful because it allows you to continue with a reservation without having to search for accommodation again or filling in all booking details. c. Security, fraud detection and prevention: We use information, which may include personal data, to prevent fraud and other law-breaking activities. We also use this information to investigate and detect fraud. We may use personal data for risk and security assessment purposes, including user authentication. For these purposes, personal data may be shared with third parties, such as law enforcement agencies authorized by applicable law and external advisers.

d. Laws and regulations: In some cases, we need to use the information provided, which may include personal data, to handle and resolve disputes or legal claims, and investigate and comply with comply with regulations, or enforce agreements or comply with legal requirements of law enforcement, where required by law. If we use automated means to process personal data that has a legal or significant effect on you, we will take appropriate measures to protect your rights and freedoms, including the right to human intervention.